Contact Our Support Specialists
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits and withdrawals, verification, or a game query, we offer straightforward assistance across convenient channels. Contact us and we’ll respond promptly to resolve account matters, investigate technical issues or note your feedback. Our team can also guide you through verification requirements and responsible gambling tools during UK hours. Live chat is available for quick queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response within 2 hours) |
| General enquiries | [email protected] (account and payment enquiries, 24-hour response) |
| Affiliate enquiries | [email protected] (partner programme) |
| Phone | +44 20 3587 4921 (call-back service) |
| Working hours | Mon-Fri, 08:00-20:00 (UK time) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or cases that need documents or explanation. Please send messages to [email protected] with a clear subject line, your full name and up-to-date contact details. Providing these in your message helps us process requests faster and avoids delays when we need to verify your account or review supporting documents.
Contact Form
Response Time
Most support enquiries are answered within one business day. Simple requests such as account questions, deposit queries and password resets are typically resolved quickly, while issues requiring document checks, security reviews or third-party investigations may take longer. We aim to keep you informed at every stage; response times depend on case complexity and any required verification or external provider involvement.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues, please tell us, as we read every message and use comments to improve the site, promotions and support. Send thoughts to [email protected] or use live chat. We review feedback carefully and make practical changes to improve your experience, so please keep sharing how we can do better.