Responsible Gambling Policy

At All British we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains the principles we follow, the tools you can use, how to set limits, and where to get confidential help if gambling stops being enjoyable.

Our player protection principles

We promote safer play by offering clear controls, speedy access to support and routine account checks. We treat signs of problem gambling with priority and will act if we believe a player is at risk. Our approach is practical, confidential and focused on helping you make informed choices about your play.

Activity-control tools

You can manage your account with several built-in tools. These include deposit and loss limits, time-out options and account closure. We encourage players to set limits before play and to review them regularly.

How to set and change limits

Limits can be set in your account area or by contacting our support team via live chat or [email protected]. Changes to limits may take effect immediately or after a short waiting period, depending on the type of limit and regulatory safeguards.

Deposit limits

Deposit limits let you cap how much you add to your account on a daily, weekly or monthly basis. Setting a limit helps you budget play and avoid spending more than intended. You may reduce limits at any time; increases may require a cooling-off period.

Loss limits

Loss limits restrict how much you can lose over a chosen period. These are useful if you want a firm boundary for net losses. Choose a level that reflects your entertainment budget and adjust it if your circumstances change.

Time limits and account breaks

If you need a short break, use our time-out option to pause your account and prevent play for a set period. For longer concerns, self-exclusion closes access for a more extended time. Both options are designed to give you space away from gambling without needing to close your account permanently.

Self-exclusion

Self-exclusion is available if you want to prevent access to your account for an extended period. When you self-exclude, we will block play and may take steps to limit marketing contact. If you need help activating self-exclusion, contact our support team.

Signs of problematic behaviour

Warning signs can include chasing losses, borrowing money to play, playing for longer than planned, hiding gambling activity or neglecting responsibilities. If you recognise these behaviours in yourself or someone close to you, consider using the tools above and seeking guidance.

Tips for maintaining control

Set clear deposit and time limits, stick to a budget, avoid gambling when stressed or tired, and take regular breaks. Treat gambling as entertainment, not a way to make money. If you feel unsure, reduce limits or pause activity until you feel comfortable.

Professional help and support organisations

If you need specialist support, organisations such as GamCare and GambleAware offer confidential advice, counselling and self-assessment tools. For immediate help, contact our support team via live chat or [email protected] and we will guide you to the right resources.